Talk to many business people about how they approach customer service and the majority of them will say that they are aiming to have ‘satisfied’ customers. No! What we all should be seeking is to have loyal customers. Research has shown that 65% of customers say they are loyal. You may be happy with this but you shouldn’t! Satisfied customers are in a state of nothing – they are neither issatisfied……
GOING ONLY FOR BRANDING Do you stick only to the top name job boards or portals? If yes, you are denying your chances of getting into specialized positions. Specialized groups or non-enterprise companies often steer clear of top names. Choose your resume posting based on the kind of recruiters that visit a given job boards. OUTSOURCING YOUR JOB HUNT If you are getting a peer or a consultant to do your……
One of the hardest presentations to make is the entrepreneurial pitch. You have a great idea for a business and you want someone to give you money to make it happen. The problem is that venture capitalists, angel investors, and even rich uncles are heavily predisposed against you. Why? Because 99% of the pitches they hear sound like sure-fire prescriptions to lose money! If you are pitching investors to give you……
Of late, the topic of succession planning has sparked much concern. However, it seems few organizations have heeded the warning. According to a Human Resource Planning Society and Hewitt Associates study, fewer than 60% of companies have a succession plan in place. Below are some of the most common myths about succession planning. Myth #1: If there are no imminent retirements, succession planning needn’t be a top priority. According to a……
A potential business owner that has an interest in purchasing and running a franchise would benefit from the services of a franchise consultant. A franchise consultant can provide expertise and guidance throughout the entire process. Listed below are 12 reasons that it is advantageous to use this service. 1. The service is free to the franchisee, with the franchiser covering the consulting fees. 2. The service is personal and confidential. 3.……
Congratulations! You just got an offer for a wonderful new job. There’s just one catch. You have to say good-by to your current employer. Maybe you loved your job and you face an emotional farewell. Or you maybe you hated every minute and you’ve been counting the days till you could walk out the door one last time. Clients often admit they’re nervous about making the departure announcement. They’re afraid the……
Everyday you can read articles about how people network and find another job. You can find countless numbers of books and articles on how to create relationships to find jobs that might not otherwise be known. But what about people who don’t want to work? I am not talking about a lazy person without any ambition. The person I am referring to is the unemployable, the serial entrepreneur or corporate refugee.……
Just imagine. You have walked out of a shop or put down the phone after purchasing something and your immediate reaction is “Wow!” How do you feel? Excited; satisfied; fulfilled … eager to return and buy again? Wouldn’t it be great if you could get your customers to feel the same way about dealing with you? Lots of small business owners (and not so small!) seem to think that the customer……
Any office has two kinds of people, a group that works hard but is never noticed and the other who immediately spring to mind. The second kind are the ones who are noticed and at the forefront of all activities. Career success means more than working hard, being qualified, meeting crazy deadlines, and being diligent. To be truly successful you need recognition from the boss. In order to be remembered and……
Are you a stickler about receiving top notch customer service? Do you routinely “come through” as a provider of exemplary services to your customers? Chances are you have been greatly disappointed at one time or another regarding the service you received from a salesperson, an internet hosting company, a hair colorist, or any one of thousands of different service providers. Frankly, customer service in many areas — retail, for one —……
