As the Baby Boomer generation exits the workforce steadily over the next 10 years, sourcing new candidates will become a tenuous task. Companies that understand the impending scarcity of candidates and can retool their process will have a marked advantage in acquiring talent. One key to properly retooling will shift the current focus from experience to talent. This fundamental change will be precipitated by the need to develop talent as……
Retail Sales Coaching should be designed to work on behalf of each individual Salesperson who wants to succeed for them, while being part of an environment that nurtures and speeds their growth. Retail Sales Training is for each person who cared to show up today to express themselves in a retail sales environment and who demands more of themselves. Retail Sales Training is for people who want to feel they……
In recent years, with the aid of sophisticated information technologies, multi-store retailers have developed a science out of Retail Performance Best Practices by putting into play real-time systems for recording and measuring performance KPIs at all levels of the organisation. So sophisticated are these systems that they are able to tell employees, even at the operational level, exactly how they are standing up to the company’s vision, plans and objectives.……
Stick with me here for minute – its not hard math. There are five retail KPI’s worth tracking at the individual Salesperson level: Sales per hour; items per sale; average sale; conversion rate; wage to sales ratio. If you add them all up (individually) and divide by the number of staff you get the ‘store average’ of each KPI. You can now compare each Salesperson’s five KPI’s to……
Retail Dashboards are pictures of spreadsheets used by executive managers to visually identify around five key performance indicators. Dashboards have gauges, like the speedometer in a car, and graphs and colour, to draw attention to areas of strong and weak performance of each retail store and the organisation as a whole. They may display: sales per hour, items per sale, average sale, conversion rate, and wage to sales ratio – at……
In today’s increasingly competitive hospitality industry, owners and managers are constantly seeking the answer to an important question- How do you recruit, retain, and motivate staff who are responsible for creating a “magical” experience which exceeds your guest’s expectations? Some answers may be found by looking to successful companies that are consistently achieving these goals. William Shakespeare wrote, ‘All the world’s a stage, and all the men and women merely……
The hospitality business is like show business. When you are casting, it is important to place people in suitable roles. The costs involved with hiring an individual should be a strong deterrent to rushing into decisions you may regret in 1 weeks time. Remember, once the casting decision has been made, your entire production’s reviews are going to depend on the various people you’ve chosen for the performance. Don’t……
This Tip will Help Maintain the Staff Schedule Keeping the Dining Room Service Staff Tight and Content which is Essential for Pleasing Paying Guests. Staff scheduling is closely tied to dining room customer service and crucial for keeping your staff tight, happy and well connected. In every way, a balance must be achieved by matching the dining room service labor needs to forecasted business. There should be a system……
As companies attempt to retrofit floor spaces and walls, carpeting and vinyl tile are often removed or repositioned. These renovations usually end up exposing large areas of adhesives, underlayments, and sprawling holes from anchors, studding, and equipment. Now there is a solution with step by step instructions and help. Remodelers often can see no alternative but to reinstall similar adhesives and floor coverings like carpet and tile. This is unfortunate……
Enterprises have a large sums invested in the capital that is utilized in performance, to achieve objectives. Most enterprises don’t even know the extent of what this capital is. There is no manageable organization of enterprise performance capital. People talk of intangible assets like there is a black hole someplace with all that performance capital that we don’t understand. So much of our capital is not recognized as something of……
